Our approach to Quality Assurance & Compliance


Healthcare Services Group (HCSG) is on a constant mission to increase efficiency and develop innovative methods of caring for our clients and their residents. We strive to systematically improve our services by implementing best practices that have evolved through more than 45 years of experience in the healthcare industry.

With a strong emphasis on regulatory compliance, we strive to create a safe and enjoyable environment for our staff, clients, and residents in their communities. Our Quality Assurance (QA) program is designed to meet and exceed quality standards set by facility leadership while maintaining staff engagement and productivity. We aim for continuous improvement by developing and providing training programs for all team members.

Our multi-tiered QA program includes multiple checks, visual rounds, and inspections for daily monitoring and adherence to superior standards.

An illustration of the various inspections conducted by HCSG

Our management structure is one of our most vital assets in achieving the highest compliance and safety standards. The multi-level functional design creates a system that continuously focuses on improving customer satisfaction through ongoing assessments.

Responsible for the day-to-day operations and staff management at the facility, and customer satisfaction.

The second level of oversight and liaison to the facility management staff focused on training, regulatory compliance, and customer satisfaction.

The third level of management and support responsible for leading quality assurance rounds with the District Manager and on-site Account Manager and assuring customer satisfaction.

Administrators, staff, guests, and residents can trust that our dedicated teams keep their needs top-of-mind while delivering our services. We understand the challenges healthcare communities face and our goal is to deliver improved, consistent outcomes, contributing to our clients’ operational, regulatory, and financial success.

Learn more about how our approach to quality assurance, compliance standards, and overall excellence can increase your facility’s success by scheduling a call with our business development associates at hcsgcorp.com/contact-us.