Frequently Asked Questions

1. Who is impacted by this change?

  • Housekeeping, Laundry and Dining Services Department

2. What is the effective date of this change?

  • The Housekeeping, Laundry, and Dining Services Department will be officially transitioned to Healthcare Services Group (HCSG) on September 30, 2022. Ventura and HCSG will be working together to ensure an orderly transition of the services and staff.

3. Will I continue to be employed under HCSG?

  • All employees will be given the opportunity to continue their employment with HCSG. Representatives from HCSG will be able to address any questions you have regarding your employment. The transitioning employees will not only complete the HCSG new hire process (application, in-services, etc.), but also learn more about the new organization and what to expect. During the new hire process, you will need to provide identification as indicated on the I-9 form. Acceptable forms of identification can be found at I-9 acceptable IDs website. The new hire process will take place on the dates and times identified at the end of this document.

4. How do I punch in and out?

  • HCSG is providing an electronic time clock system. Instructions and procedures will be provided by your manager and or district manager. To ensure accuracy concerning the employee’s paychecks, employees are able to receive their pay stubs electronically.
  • Effective 12:00 am Friday, September 30, 2022, you will need to begin clocking in on the HCSG time clock.

5. When will I receive my first paycheck from Healthcare Services Group?

  • Employees will receive their first Healthcare Services Group paycheck on October 13, 2022. This paycheck will reflect hours worked between 9/30/2022 and 10/8/2022. Moving forward, employees are paid on a bi-weekly basis. Your last paycheck from Ventura will be received on either 9/29/2022 or 9/30/2022, consistent with the date you typically receive your paycheck.

6. Does Healthcare Services Group provide a direct deposit option for my paycheck?

  • Yes. HCSG provides a direct deposit option, a pay card option as well as a paper option for your paycheck.  Please be sure to bring a voided check or letter form the bank with routing and account number to be set up.   

7. What happens to my vacation time?

  • Your PTO bank will be transitioned over to HCSG on September 30, 2022. Your seniority date with Ventura will be honored for the purposes of vacation time.

8. What if I had already received approval to take time off in the future?

  • HCSG will honor your pre-approved time off.  Please follow up with the HCSG management representative to inform them of the pending time off.

9. What will happen to my insurance benefits?

  • Ventura insurance benefits end the day following termination or in this case 9/30/2022. COBRA or portability options may be available to you, however eligible employees will be able to enroll in Healthcare Services Group insurance plans effective 10/1/2022.  See your manager for information on how to enroll.

10. How do I report a workplace injury?

  • HCSG will honor your pre-approved time off.  Please follow up with the HCSG management representative to inform them of the pending time off.

11. Which Employee Handbook will I follow?

  • You will follow the HCSG employee handbook in which you will receive when you attend the employee in-service.

12. Who will maintain my personnel file?

  • Your new supervisor from HCSG will maintain your HCSG file.

13. Do I have to wear uniforms and name tags?

  • Yes. You will be required to wear a uniform and name tag that will be provided to you.

14. What happens to my garnishment and/or child support that is set up with Ventura?

  • Your current order will be terminated and you should notify the creditor or child support office of your new employer: Healthcare Services Group , in order not to delay any payments. You should continue to make payments directly to the courts until your deductions are taken from your HCSG check.

15. Where can I get more information about HCSG once I am onboarded?

  • All employees will have access to the intranet called the HUB at www.HCSGHUB.com
  • We will continue to give you updates and answer your questions during this transition. Feel free to go to your facility manager, regional manager and the Home Office HR team for your questions. Thank You!

Welcome Aboard

Welcome to Healthcare Services Group! For the last four decades, HCSG has been a trusted provider of housekeeping, laundry, dining, and clinical services. One of the ways we have been able to excel in the services we provide is through our dedicated employees. We are excited to have you as a part of our team and look forward to contributing to your professional development and success.