What It Takes to Be a Trusted Partner for 50 Years
Fifty years is more than a milestone. It’s a story built one relationship, one community, and one day of service at a time.
Healthcare Services Group began in 1976 with a simple idea: healthcare communities deserved a more professional, dedicated approach to essential support services. A year later, Healthcare Housekeeping Systems began serving its first facility in Atlantic City, New Jersey. By the end of 1977, the company was serving nine facilities. By 1978, that number had grown to 15, with laundry services added along the way. Those early years established something bigger than a growing business. They helped establish an approach to service that would shape Healthcare Services Group for decades to come.
Growing Alongside Healthcare
As the needs of healthcare communities evolved, so did Healthcare Services Group. The company expanded into the Northeast in 1982 and became publicly traded as Healthcare Services Group, Inc. in 1983. The following year brought expansion into Florida and the Southeast, with nearly 100 facilities being served by the end of 1984.
Growth continued, but so did the scope of the partnership. In 1997, Dining and Nutrition Services were introduced, expanding the ways our teams could support residents and healthcare communities. By 2004, HCSG was serving more than 1,500 facilities nationwide. Today, Healthcare Services Group supports over 3,000 facilities across 48 states through the work of 40,000 dedicated employees.
Our People – The Foundation
HCSG’s ability to serve thousands of communities has long been supported by our training principles. In 1977, HCSG created the Manager-in-Training Program to teach up-and-coming managers the fundamentals of successfully managing their own housekeeping department. Nearly five decades later, our management programs now extend to all services and roles, including apprenticeships, account and district manager development programs, and everyday service excellence best-practice training, to ensure every team member delivers the optimal customer experience.
With our people trained and supported, HCSG has guided our employee and client community through an ever-evolving industry, staying ahead of changing regulations, technology, and resident expectations.
Looking Ahead to the Next 50 Years
Reaching 50 years wasn’t the result of a single moment or achievement. It was built by people, thousands of team members showing up every day, serving with purpose and creating experiences that make a difference for residents, clients, and one another.
That same commitment is at the heart of HCSG’s brand essence: People. Serving. Experience.
Our people are the difference. Serving is the foundation of our purpose. Together, they let us create meaningful experiences and deliver the consistent, quality outcomes our partners have trusted for five decades.
As HCSG looks toward its next milestone, those principles will continue to guide the way. The healthcare industry will evolve, and so will we, but our focus will remain rooted in the people we serve, the teams who make our work possible, and the experiences we create every day. It’s what brought us to 50 years, and it’s what will carry us forward.
Trusted Partner Yesterday, Today, and Tomorrow
This milestone gives us a chance to recognize how far we’ve come and the people who made that journey possible. The individuals who built their careers here, leaders who helped their teams grow, and the healthcare communities that welcomed HCSG teams into their daily operations.
As CEO Ted Wahl reflected on the people behind HCSG’s success:
“I hope every team member knows how much I appreciate them, their grit and what they do every single day.”
We thank each team member and client partner for the trust they have in us today and in the years to come. We’re excited about the future and all that will come with it.
Discover the Story Behind 50 Years Here