Testimonials

CATHY PANNELL, McKinley Manor, Gallup, NM
“I have been a Nursing Home Administrator in New Mexico since 1995. I have had the pleasure to work with Healthcare Services Group, Inc. at three different Nursing Homes in New Mexico, Sombrillo in Los Alamos was our first joint venture and HCSG was with us for about 12 years at that facility. Since then, I have been at Paloma Blanca and now at McKinley in Gallup. My experience with HCSG has been nothing short of fantastic. Since my first experience with the company, I have always found I could count on service excellence and quality. Their responsiveness to any issues is immediate and appropriate. Their services provide me with peace of mind in a business where that is difficult to find. The staff at HCSG is top notch from the Regional and Division Managers to the front line staff. Chris Rowe has been providing services to my facilities for the past 16 years and he certainly portrays a level of professionalism and competence which is undeniable. I would highly recommend HCSG to any facility. You can be assured of the highest quality and service in housekeeping and laundry.”
JOAN CAPPS, Tutera, Kansas City, MO
“My job is to oversee a large group of healthcare facilities. The demand of this business can sometimes be overwhelming. It is such a relief to be able to depend on HCSG for hskp/laundry and dietary needs. I have found HCSG to have the most dependable, knowledgeable and professional staff to work with and proficient in achieving regulatory success. I have not had the opportunity to work with HCSG on just one occasion but several throughout my career. They motivate, teach and inspire their staff into achieving success, therefore ensuring ours.

“We have seen an increase in productivity, attitude and cooperation. We will continue to use HCSG as the need arises. As I mentioned earlier, healthcare is very challenging. We appreciate how their leadership allows myself and our administrators to freely focus on other areas of our facilities.”
BRIAN COOK, The Courtyard of Goshen, Goshen, IN
“I’ve worked with HealthCare Services Group for the past two years in two different facilities. I’d recommend them to anyone.”
DEBI WITT, Golden Living, Fresno, CA
“I’ve worked with Healthcare Services Group for over 8 years. I appreciate their commitment and willingness to help whenever necessary. Working with them has brought effective cost containment to housekeeping and laundry and added value, by providing professional Department heads within the facility.”
VICKI OTT, Wellington Healthcare Services, Shreveport, LA
“HSG has been running our Dietary Department since 2005, and, under the leadership of Shirley Mack, they add those extra touches that make our food taste like homemade and make our residents smile! Dietary is one department that I seldom have to have a second thought about because it runs so smoothly.”
RANDALL M. NITSCHKE, NHA, M.Ed., Golden Living Center- Bradley, Milwaukee, WI
“The quality of housekeeping and laundry services provided by Healthcare Services Group has been exemplary. Consistently when I’ve challenged the HealthCare Services team to address a difficult issue they have achieved a standard above and beyond my expectations.

“Under the leadership of Tom Parsons, Patrick Rowan, and Joshua Eckl, the Golden Living Center – Bradley achieved a deficiency-free environmental inspection during our latest annual state survey. Even though Golden Living Center-Bradley is an older facility, constructed in 1971, the HealthCare Services Group has made it shine like a brand new facility.

“It is for all the above reasons that I highly recommend, without reservation, the services of HealthCare Services Group to any provider seeking a way to “raise the bar” on the presentation of their facility.”
MICHAEL HOTZ, CNHA, FACHCA, American College of Health Care Administrators, Montclair, NJ
“I have been a client of Health Care Services Group in 3 facilities. Their regional staff have made sure that my facilities were covered well, even in a Hurricane, and that I got the expertise needed when my floor coverings changed. They are very responsive when I reach out and that is a rare and important quality that any Administrator would appreciate.”
MICHAEL LESNICK, Axiom Healthcare Group, Fountain Valley, CA
“I am the Founder and President of Axiom Healthcare Group, a healthcare accounting & reimbursement consulting company; I am also the reimbursement consultant for our state association CAHF. In these challenging times of reimbursement cuts and payment delays, my clients often ask for advice on strategies that can help cash flow and improve the bottom line. I recommend working with Healthcare Services Group! The feedback I get from clients who already work with Healthcare Services Group is that they save money and improve their cash flow. The fixed price contracts provide predictable costs and help insure my clients will stay on budget every month. I have also received feedback that tells me the quality of services provided by Healthcare Services Group is excellent as well. I would also like to thank the people at Healthcare Services Group for being extremely helpful and responsive to me whenever I have asked for data needed in the cost reporting and audit and appeal process. If you are looking to improve quality, save money and improve cash flow, you should call Healthcare Services Group!”
DENNIS WHEELER, Laurel Baye Healthcare, Mt. Pleasant, SC
“I would like to tell you about Healthcare Services Group. I have collaborated with HCSG for over 18 years in 25 states, while serving as Vice President, Division President as well as founder and CEO of Laurel Baye Healthcare. In the many years I have worked with HCSG, they have delivered what I call “worry free, seamless, quality” in Dietary & Housekeeping services. They take the guesswork out of menu planning and linen production. They do it all. HCSG is highly responsive in managing contract costs in a way that allows me to save money and have a fixed price; I stay on budget and only pay one bill – how easy is that? HCSG was a strong financial partner when I started Laurel Baye and I recommend you consider them when you start your own. Quality services with HCSG is not a question, it’s a fact.Give them a try.”
CAMERON COLTHARP, Telecare Corporation, Alameda, CA
“I have worked with Healthcare Services Group for over seven years at our Behavioral Health Care programs in California and Washington. I am extremely pleased with their overall quality of service – from the cleanliness of our facilities, to the professionalism of their management & staff, to their sensitivity to cost containment. When issues do arise, the local management team reacts quickly to rectify the situation. HCSG is an important strategic partner to Telecare Corporation and I would strongly recommend their services to other Behavioral Health Care operators.”
WILLIAM BIGGS, HMR Veterans Services, Anderson, SC
“Our relationship with Healthcare Services Group has served to enhance the quality care that we provide to the Veterans of South Carolina, Maryland and Alabama. Knowing that we have a reliable partner for the provision of environmental and dietary services allows us to better focus on the individualized needs of those who served our country. Their efficient response to daily needs and demands ensures that we as a company are able to maintain increased customer satisfaction with our environment of care and the quality of the meals served. We have found HSG to be unique in their ability to partner with our clinical staff to address the ever-changing needs of our veterans.”
MATTHEW HILTY, Avamere, Wilsonville, OR
“I choose to work with Healthcare Services for their attention to detail. They insure that if something isn’t up to par or meeting the standards the client expects- they provide the resources needed to make it right. They teach their leaders from the very beginning that in order to do the job right, it’s not what’s on paper or in the policy /procedure manual- it’s about customer service- rolling up your sleeves and getting your hands dirty. John Kelly and his team don’t just teach this- they require this.”
TRAVIS LANTIS, Lantis Enterprises, Spearfish, SD
“When asked why Lantis Enterprises use Healthcare Services Group, you spur along several different conversations. We first used them with the understanding they do an exceptional job. There stability and depth allows them to accomplish a clean serviced area even while your building might be in turmoil. The longer you are with them you will understand that HCSG will be your most reliably on budget area for your buildings. However the most important part of working with HCSG is that my teams no longer have to worry about the cleanliness of our buildings, and can focus our attention on what matters most Patient Care.”
RICK DILLON, Avamere, Wilsonville, OR
“Avamere has made the decision to outsource our housekeeping and laundry services to HCSG for a number of reasons. First and foremost is their customer service and flexibility. Anytime we need additional help in a facility, they are more than willing to accommodate us. They will send more manpower or equipment to make sure we are fully satisfied and make us feel like we are a valued partner.We have also appreciated the fact that they are the experts in housekeeping and laundry services and because of this can offer them more efficiently than we can. We have been Health Care Services for fifteen years and are now looking to expand our relationship to dietary services.”
SCOTT D. BURLESON, Chester River Hospital Center, Chestertown, MD
“HCSG has presented a professional team that is able to move right in and take over a building with cost savings, no complaining and leadership.”
FERNANDO RODRIGUEZ, Sun Mar Healthcare, Brea, CA
“I have been associated with the Healthcare Services Group for 15 years. I have found them to be very responsive to the needs of the facility. In this environment it is very important to me to have a partner that can adapt and change with me to provide the best of services to the people we care for.”